Home Delivery Preferences and Instructions

To help us deliver your farm-fresh products seamlessly, please review the following information and provide any special instructions that apply in the Additional Notes section during the checkout process when submitting your order:

1. Cooler or Storage Instructions
◦ If you’re not home, leave a cooler with ice packs at your door to keep your products fresh.

2. Parking Details
◦ Include specific parking instructions (e.g., driveway, visitor parking, or street parking).

3. Buzzer or Gate Access
◦ For apartments or gated communities, provide buzzer codes or gate entry instructions.

4. Drop-Off Location
◦ Specify where you’d like your order delivered (e.g., front porch, garage, or side door).

5. Pet Awareness
◦ Inform us of any pets on the property and their temperament to ensure a safe delivery.

6. Weather Protection
◦ If possible, provide a shaded or covered area for delivery during hot or rainy weather.

7. Time Preferences
◦ We’ll notify you 30 minutes before delivery and send a picture once your products arrive, though exact times can’t be guaranteed

8. Building Concierges
◦ If applicable, confirm if your building’s concierge can accept deliveries on your behalf.

9. Neighbour Assistance
◦ If you won’t be home, let us know if a neighbour can accept the delivery for you.

10. Security Features
◦ Inform us about cameras, motion sensors, or alarms that might affect delivery access.

11. Contact Information
◦ Provide a phone number or email where you can be reached during delivery.

12. Community Rules
◦ Share any HOA or building rules we need to follow (e.g., parking restrictions or quiet hours).

13. Special Instructions for Fragile Items
◦ Many of our products, such as milk, yogurts, kefir, and soft cheeses, are in glass jars, so please handle them with care when unpacking. We do our best to pack all items securely to prevent breakage.

14. Stairs or Accessibility
◦ Note if there are stairs, elevators, or other accessibility considerations at your location.

15. Alternate Drop-Off Days
◦ If your regular delivery day doesn’t work, let us know so we can find a better time.

16. Preferred Communication
◦ Indicate how you’d like to be contacted on delivery day (call, text, or email).

17. Large Orders
◦ Mention if the delivery includes a large order that may require extra time or attention.

18. Additional Instructions
◦ Share anything else you think might help us ensure a smooth delivery experience.